Here at Pacific Homecare, we value the experiences our clients and their surrounding family members have with our team. Feedback on our services is always encouraged as it provides the opportunity for our organisation to stay consistent with our duty and care. 

Please note: we are happy to conduct this process in a confidential manner and only disclose what you feel comfortable with.

Making a Complaint

1. Complete the online complaint form (link above)
2. Input all of your details and any supporting information
3. Complaints team will receive your submitted form and you will hear from them providing next steps within 5 working days

Health and Safety

The health and safety of both our staff and clients is of top priority to our organisation. Any feedback or formal consideration is important to us and is well encouraged. To submit feedback on a current or potential health and safety issue, click the link below to proceed with our process.