Privacy Policy

Learn more about Pacific Homecare’s privacy policy – what information may be collected from you, how such information will be used by us and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information, etc.

Pacific Homecare (referred to in this privacy policy as, “PHC”, “we”, “our” or “us”) is committed to safeguarding the privacy of individuals who visit the website (Website). We understand the importance of personal information.

The purpose of this privacy policy (Privacy Policy) is to inform you as to what information may be collected from you, how such information will be used by us and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information, your ability to access or correct such information and the security procedures that we have implemented to protect your privacy.

By using or accessing the Website and/or any of our services (whether by our Support Worker devices, your mobile phone, tablet, smartphone, PC or any other means), you are deemed to have agreed to be bound by this Privacy Policy.

What personal information do we collect and why?

We may collect personal information about you (such as your first and last name, mailing address, telephone number, e-mail address, your next of kin), directly from you, when you use the Website, Needs Assessors (NASC) Referral, over the phone, by letter or email.

We will only use and disclose your personal information for the purposes for which it was collected (or otherwise as required or authorised by law). This may include using your personal information for the following purposes:

(a) To provide you with services and to personalise your experience when browsing the Website.
(b) To undertake customer service activities, such as responding to any queries, comments, or complaints you may have.
(c) To administer the Website services, including processing any searches or requests for information about our services.
(d) To maintain and develop our business and support systems, including testing and upgrading them.
(e) To enable us to monitor, review and improve our services and communicate with you about them.
(f) For our administrative purposes and internal record keeping.
(g) To comply with relevant laws and regulations; and
(h) For any other specific purpose which we notify you of at the time your personal information is collected.

From time to time, we may also contact you for Customer Survey purposes or to provide you with information about new services or special announcements and notifications. This may include information about health announcements, special events, NASC and company announcements. We will allow you to opt in before receiving any unsolicited content. If you do opt in, we will also give you the opportunity to opt out of receiving such information or sector-related content.

If you do not want your personal information to be collected, please do not submit it to us. Please note that if you elect not to provide certain personal information to us, we may not be able to provide you with the services, products, or information you require.

Do we share or disclose personal information?

For the purposes we have described, we may disclose your personal information:

(a) To our suppliers (including service and content providers), contractors, dealers, agents, and business partners who help us administer the Website and/or deliver services to you;
(b) To our Funders and professional advisers;
(c) To anyone to whom our assets or business (or any part of it) is transferred.
(d) Where you have otherwise consented; or
(e) As otherwise required or authorised by law.

We may also disclose your personal information to anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of PHC where your personal information is processed and/or stored.

We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information. Please note that some of the persons to whom we disclose personal information may be situated outside New Zealand. Our Website and systems may also be based on servers located outside of New Zealand.

If you have shared your information with us regarding any personal stories or care journeys, we will only share these stories (via avenues such as our social media pages, in newsletters or on the Website) with your express written permission.

How do we protect your personal information?

We take reasonable measures to ensure the security of your personal information that is held by us from such risks as loss, misuse, unauthorised access, disclosure, alteration and destruction. We remind you, however, that if you send information to our Website, the Internet is not a foolproof environment and although all reasonable care is taken, we cannot warrant or guarantee the security of the information you provide to us via electronic means.

How can you access and correct your personal information?

If you identify any inaccuracy in your personal information, or you need to make a change to or would like to verify such information, please contact us so that we may update our records, or you may go online to the Website and update your own information. Our contact information is set out below.

Where you request details of your personal information and the information requested is not readily retrievable, we may incur costs for accessing or retrieving that information. These costs will be discussed and may be passed on to you. We note that we are not required to provide access to information in certain situations, but if we refuse access, we will give you our reasons for doing so.

How long do we hold personal information? 

We will keep your personal information for only as long as necessary to achieve the purpose for which we collected it.

Changes to this policy?

We may modify this Privacy Policy from time to time and if we do so, you will be notified and post any updated Privacy Policy on the Website. We encourage you to check the Website periodically to ensure that you are aware of the terms of our current Privacy Policy.

Questions or comments

If you have questions or comments about this Privacy Policy, or you wish to access or make changes to your personal information, please contact Pacific Homecare at (09) 274 9153, or

Pacific Homecare,
250 Great South Rd,
Auckland, 2105.