How do I access homecare services?

Our clients pay nothing for Pacific Homecare services (unless you qualify for Individual Funding). Anyone can ring the Needs Assessment Service Centre (NASC) and ask for help from Pacific Homecare.

You, or a family member, your Doctor, your friend or the hospital may contact the NASC if you feel that you need help to stay in your own home.

If you are under 65 years of age please ring the Taikura NASC on 0800-Taikura (0800 824 5872).

If you are over 65 years of age please ring the CMDB NASC on 09-276 0040 and ask for help from Pacific Homecare.

For more information on our client referral process, click here.

What if English is a second language for clients?


Our staff come from every Pacific background – Samoan, Tongan, Niuean, Maori, Fijian, Indian, European, Nauruan, Cook Island, Tokelauan, Tuvaluan and others – so we can meet the cultural needs of our clients.

Cultural appropriateness and responsiveness principles underpin all Pacific Homecare activities and planning. Wherever possible, we provide Coordinators and Support Workers who are matched with your cultural, language, dietary and faith based requirements, as well as the required skills and experience to meet your needs.

What does Pacific Homecare do?

Pacific Homecare is a not-for-profit health provider predominantly delivering in- home services to support our elderly and disabled community to live independently in their own homes. We also provide Whanau Ora services and elderly socialisation programmes to our local communities, and are a partner in One Care Family Medical Centre. Find out more at the About Us page.

What does Pacific Homecare do?

Pacific Homecare is funded through the service contracts we hold with the Ministry of Health, the Counties Manukau District Health Board, the Auckland District Health Board, the Accident Compensation Corporation and Pasifika Futures.

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Contact Us:

Level 1, 230 Great South Rd, Papatoetoe, Auckland

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(09) 274 9153

Call us Anytime during 08:00 am and 07:00 pm

Mon - Fri: 08:30 am - 05:00 pm

Sat and Sun: CLOSED

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