Part of the change

Wed 5 Sep 2018

 “We wanted to participate so we can have our say from a Pasifika perspective within a New Zealand context what we think works and to showcase our culture and service approaches,” says Services Manager Ann-Louise Uluakiola

According to statistics from superseniors.msd.govt.nz, there will be 1.3 million New Zealanders aged 65+ by the year 2038!

This reality means that as a community we need to think outside the box when it comes to aged care. An almost avant-garde approach is required to address this issue of an aging population, not just here in New Zealand but around the world as well.

So, we were delighted to have been nominated as participants in the Decent Work Good Care research project run by the Australian Research Council. The Decent Work Good Care research project is a discovery study that explores the links between decent work and good quality aged care in Australia, Canada, New Zealand and Scotland.

We were but a small sample with only 600+ customers in our care, however, sharing a level of care from our perspective and being able to tell our story was the greatest contribution we could provide to this worldly team of researchers.

This cross-national study aims to better understand how government policies, funding, and regulation shape the provision of decent jobs and good quality care. It examines the connection between decent work and good care and the impact on care relationships.

We welcomed the group on Monday the 27th of August. They spent the next three days interviewing and/or shadowing our Support Workers, Service Team, Management Team and even sitting in on Everyday Leaders, Tuesday evening in-house training session and Fia Ola.  We felt privileged to show them our points of difference and what makes our services work in our communities through our values of Love, Care, and Professionalism practiced in our everyday actions for our customers and colleagues.

Here at Pacific Homecare, we pride ourselves with the relationships we create between our customer and their Support Workers.  In every instance, we try to keep the same support worker with the same customer and the same culture with the skills sets to deliver the services.  This has always been our point of difference in the Homecare community.  Our hope is that showcasing this model could have an influential impact on this industry following the research results.

“Pacific Homecare is proud of what services our workers take into the homes of our customer’s every day and if we can look after our workers, they, in turn, will look after our customers better. This research project I hope will provide some insights about our approach to add to what other services are also offering while challenging ourselves about what is needed in our very diverse number of communities of culture and health needs” says CEO Hamish Crooks

It was essential to portray the importance and value of a culture matching service where possible, for our mamas and papas and people with disabilities because of the level of comfort and dignity this empowers them with, let alone the relationships it creates.

“We wanted to participate so we can have our say from a Pasifika perspective within a New Zealand context what we think works and to showcase our culture and service approaches,” says Services Manager Ann-Louise Uluakiola

In the face of progress, why wouldn’t you want to be part of the change?

“Our research team members learnt an enormous amount about New Zealand’s aged care system as well as Pacific Homecare’s unique service delivery model during our recent visit. We very much appreciated the genuine interest in our study by Pacific Homecare’s staff, their openness and deep connection to the community they serve,” says Professor Sara Charlesworth, who led the Decent Work Good Care research team.

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