Ofa gives it her all

Employee of the Month, October 2017

Wed 15 Nov 2017

NEWS_OfaLileEOMGrowing up in the Kingdom of Tonga, Pacific Homecare Support Worker Ofa Lile was always destined to help people. In her role as a permanent reliever for other Support Workers, no two days are the same. She’s our October Employee of the Month

Tell us a little bit about your background

I am one of eight children and I am the third eldest. My mum is half Fijian and half Tongan, while my dad is full Tongan.

I was brought up in the Kingdom of Tonga with my parents until the age of 14 when I was sent to live with my grandparents to help care for them. This was my very first experience of being a caregiver. My grandfather from my dad’s side used to be a teacher and he always wanted me to help people by becoming a teacher or nurse. Looking back now, I feel like my work here at Pacific Homecare is helping people.

In 1987 I moved to NZ and have lived here ever since. I am a single mother of 1 boy who is 15 years old.

What sorts of things do you do in your job?

I visit with my clients, talk with them, help them and look after them. I am skilled with everything from household tasks to complex care so no one day is the same. Most of my clients cannot do things on their own, so I like to provide holistic care for them all the time.

Tell us about your clients / a normal day in your job?

I am a permanent reliever, so my job is to relieve for those Support Workers that cannot make it to their clients for whatever reason. Every day is different for me, with a new set of clients and duties every day. Being a permanent reliever means I have to be skilled with all tasks from household to complex care and you must hold a Health & Wellbeing Certificate level 3 or higher. Some days are challenging, and some clients are challenging but that’s what drives me.

What training have you completed at Pacific Homecare?

I have completed First Aid, Everyday Leaders, Health and Wellbeing Certificates up to Level 3 and I am currently completing Level 4.

What do you like most about working at Pacific Homecare?

Pacific Homecare is big on learning and up skilling employees. We are a team of loving and caring people. The work I do here is a challenge everyday which is what I enjoy and I get to see new faces and meet new people of different nationalities every day.

Who inspires you?

My grandfather who encouraged me from a young age to help people.

At the end of your working day, what do you like to do?

The same thing that everybody likes doing I guess – I like to put my feet up and relax. Sometimes I can relax by listening to music …… I love music, sometimes it can be by watching TV and sometimes it can be reading a book.


Favourite type of music?

Reggae, Old School Music

Favourite food?

Of course Island food! And KFC

What are you into right now?

Not too much, just work and social engagements

What languages do you speak?

English, Lea Faka Tonga, Some Samoan, Niuean, and Fijian

What are your hobbies?


What’s your favourite childhood memory?

I used to love spending time with my grandmother, growing up and talking with her

What did you want to be when you grew up?

Any job that helped people

If you weren’t doing this job what would you be doing?

Living life as a millionaire!

And from her Coordinator:

“Ofa has come a long way, after working with some complex clients she has learnt so much. She is now a reliever and does a great job with whatever clients we roster her with. She works very hard and always try to accommodate us.”


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