Access Services

How you access our services depends on what type of service you need and your current situation. Some services need a referral to us, while for others you can register your interest by self-referral.

Homecare Services

Homecare clients are referred to us via Needs Assessment and Service Coordination (NASC) agencies from the Ministry of Health and the District Health Board and from the Accident Compensation Corporation. You can request help specifically from Pacific Homecare when you contact the NASC or ACC.

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Whanau Ora Services

To find out if you’re eligible for Whanau Ora Services, you need to register your interest by completing our registration form. One of our Navigators will then contact you for an assessment.

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Fia Ola Services

Fia Ola accepts people over 65 years of age including non-clients. Please speak to your Coordinator or contact Taua Malaetele at the Pacific Homecare Office (Ph 274 9153) to find out more about joining.

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One Care Family Medical Services

One Care Family Medical is taking patient enrolments. To find out more:

Visit: Ground Floor, 230 Great South Road, Papatoetoe (Opposite Hunters Corner Plaza)

Phone: 09 550 2146


Individualised Funding

Individualised Funding (IF) is a way of paying for elderly and disability support services. IF enables elderly and disabled people to directly manage the hours they are allocated for Home and Community Support Services. Pacific Homecare works alongside clients, family and whanau to support and plan how best to use the hours of support by employing care workers and managing all aspects of the service delivery.

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