Service Team

The Pacific Homecare Service Team is comprised of three teams of Coordinators who are responsible for the quality of care offered to approximately 600 clients:

Our-People_Service-TeamClinical Coordinators

The Clinical Coordinator manages the quality of services delivered by Pacific Homecare Support Workers. Their role is to ensure a high quality of service delivery through efficient coordination and management of internal and external service workflows including:

Field Coordinators

Each Field Coordinator is responsible for the quality of care offered to approximately 100 clients, which is delivered by their team of approximately 50 Support Workers. They are responsible for the performance management, development and training of their Support Workers.

Field Coordinators are the first point of escalation for both client and Support Worker issues and are responsible for resolving the issues according to Pacific Homecare policies. Pacific Homecare depends upon this role to report all adverse events, good news stories, client and Support Worker contributions and developments in order to continually improve our guiding policies and procedures and thereby raise the standard of care delivered.

Resource Coordinators

Resource Coordinators are responsible for the resource management of Pacific Homecare service delivery. Specifically their duties relate to the optimal roster planning and scheduling of client services to meet all commissioned hours through matching the most appropriate Support Workers to meet the clients’ needs.

Pacific Homecare depends upon this role to report all issues and exceptions relating to service delivery in order to continually improve the services we offer our clients and thereby raise the standard of care delivered. The Resource Coordinators work seven days/week to cover weekends and public holidays.

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